1. Introduction

SIMCO Mining Products & Services Pty Ltd (ABN: 94 143 658 100) (“SIMCO”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of our website visitors, customers, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website simcomining.com (“the Website”).

This policy is prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and is also informed by international privacy regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), given SIMCO’s international operations across Australia, USA, Africa, Ukraine, China, India, Peru, Jordan, Brazil, Canada, Chile, Indonesia, Mexico, Russia, Turkey, and the UK.

By using our Website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our Website, you may provide us with:

• Contact details such as your name, email address, phone number, and company name via our Contact Us form
• Job applications and related information submitted through our Careers page
• Enquiries about products, services, or equipment listed on our For Sale page
• Any other information you choose to submit through forms on the Website

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain technical information through cookies and tracking technologies, including:

• IP address (anonymised where possible)
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms used to find our site
• Device type and operating system
• Geographic location (country/region level only)

This information is collected using the following third-party tools:

• Google Analytics 4 — for website traffic analysis and performance measurement
• Google Tag Manager — for managing analytics and tracking scripts
• Google reCAPTCHA — for spam prevention on our contact forms
• Google Maps — embedded on location pages

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To process job applications and recruitment-related communications
• To analyse website usage and improve the performance and content of our Website
• To understand how visitors interact with our Website and which pages are most useful
• To ensure the security of our Website and prevent fraudulent or abusive activity
• To comply with our legal obligations
• To communicate with you about our products, services, and company updates (only where you have consented or where we have a legitimate interest to do so)

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Cookies and Tracking Technologies

Our Website uses cookies — small text files stored on your device — to enhance your browsing experience and collect analytics data. You can manage your cookie preferences at any time using the cookie consent banner displayed when you first visit the Website.

For a full list of the cookies we use, their purpose, and their duration, please refer to our Cookie Policy.

You may also opt out of Google Analytics tracking at any time by visiting: tools.google.com/dlpage/gaoptout

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Third-Party Service Providers

We share data with the following service providers solely to operate our Website:

• Google LLC — for Analytics, Tag Manager, reCAPTCHA, and Maps services. Google may process data on servers outside Australia. For more information, see Google’s Privacy Policy.
• Strategic Media Partners — our website design and hosting partner

5.2 Legal Requirements

We may disclose your personal information if required to do so by law, or in response to valid requests by public authorities (e.g. a court or government agency).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

6. International Data Transfers

SIMCO operates globally with offices and representatives across multiple countries. When you submit information through our Website, your data may be accessed by our international representatives as needed to respond to your enquiry. We take reasonable steps to ensure any international transfer of personal data is handled securely and in accordance with applicable privacy laws.

Google Analytics and other Google services may transfer and process your data on servers located in the United States. Google participates in and has certified its compliance with appropriate data transfer frameworks.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

• Contact form submissions: retained for up to 3 years
• Job application data: retained for up to 12 months after the position is filled
• Google Analytics data: retained for 26 months (as configured in our Google Analytics account)
• Cookie consent records: retained for 30 days per consent session

When personal information is no longer required, we securely delete or anonymise it.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These include SSL/HTTPS encryption on our Website, restricted access to personal data, and use of reputable third-party service providers with strong security standards.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Your Privacy Rights

We respect your right to control your personal information. Depending on your location, you have the following specific rights:

9.1 Your Rights (All Users)

• Right of Access — You have the right to request a copy of the personal information we hold about you.
• Right to Rectification — You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (“Right to be Forgotten”) — You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Data Portability — You have the right to request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Restrict Processing — You have the right to request that we limit how we use your personal information in certain circumstances.
• Right to Object — You have the right to object to our processing of your personal information where we rely on legitimate interests as our legal basis.
• Right to Non-Discrimination — We will never deny you services, charge different prices, or provide a different level of service because you exercised any of your privacy rights.
• Right to Withdraw Consent — Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2 Additional Rights by Region

Australian Residents (Privacy Act 1988)

• The right to access and correct personal information we hold about you
• The right to make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

EU/UK Residents (GDPR — Articles 15–21)

• All rights listed in Section 9.1 apply in full under GDPR
• The right to lodge a complaint with your local supervisory authority (e.g. the ICO in the UK, or your national data protection authority in the EU)

California Residents (CCPA/CPRA)

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information we have collected from you
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information (note: we do not sell or share personal information for cross-context behavioural advertising)
• The right to limit use of sensitive personal information
• The right to non-discrimination for exercising your CCPA rights

Virginia (VCDPA) and Colorado (CPA) Residents

• The right to access, correct, delete, and obtain a copy of your personal data
• The right to opt out of the processing of personal data for targeted advertising or profiling
• The right to appeal our decision if we decline to take action on your request

9.3 How to Submit a Request

To exercise any of the rights listed above, please submit your request using one of the following methods:

• Email:
• Post: Privacy Officer, SIMCO Mining Products & Services Pty Ltd, 2 Platinum Court Paget, Mackay, Queensland 4740, Australia

Please include your full name, email address, and a clear description of your request. We will respond to all verified requests within 30 days. For complex requests we may extend this period by a further 30 days, in which case we will notify you.

9.4 Identity Verification

To protect your privacy and security, we will take reasonable steps to verify your identity before processing any request. This may include:

• Asking you to confirm personal details we already hold on file (e.g. email address, company name)
• Requesting a copy of a government-issued ID for sensitive requests such as data deletion
• Sending a verification email to the address associated with your request

We will never use the information you provide for verification for any purpose other than confirming your identity.

10. Children’s Privacy

Our Website is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

SIMCO Mining Products & Services Pty Ltd
2 Platinum Court Paget, Mackay, Queensland 4740, Australia
Phone: +61 749 525 855
Email:
Website: simcomining.com

We will respond to all privacy enquiries within 30 days.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of our Website after any changes constitutes your acceptance of the updated policy.

Last updated: May 2026